Need post-storm help? San Antonio launches hotline, website for assistanceadmin
The city of San Antonio is aiming to help residents navigate the effects of the devastating winter storm as many pick up the pieces after the deep freeze and snow left homes with busted water pipes, electricity problems, and hundreds of thousands of dollars in damages.
Launched on Wednesday, the Emergency Resource Call Center, or ERRC, will be open from Monday to Friday from 8 a.m. to 5 p.m. and managed by the city’s Neighborhood and Housing Services Department and the Department of Human Services. Residents can call 311 and select option 5 or 210-207-6000 to connect with a call taker.
Trained staff will guide callers through disaster assistance programs and applications available through the Federal Emergency Management Agency (FEMA), Small Business Administration (SBA), and the newly created Community Pipe Repair Fund (CPR) administered by SAWS.
Help is available to San Antonians in both English and Spanish. Alternatively, those needing help can visit the city’s new emergency website, strongertogether.sanantonio.gov.
Financial help will specifically target low income and uninsured families and individuals in the city.
To qualify for assistance through the Pipe Repair Fund, the applicant’s home value cannot exceed $140,000 or have an annual income at or below 140 percent of the Federal Poverty Level ($18,032 for an individual or $37,100 for a family of four).
For those who have the means, the city is asking for tax deductible donations to the Community Pipe Repair Fund managed by SAWS.
Karly Williams is a digital producer for MySA. She holds a bachelors in journalism from the University of Cincinnati. Follow her at @karlyjwilliams.